Tink’s WayCustomsBefore you order
Every Tink’s Way piece is made by hand and made for you. Please review these terms before submitting payment or approving a design.
Full payment is required for orders under $250, rush orders and orders placed within 14 days of the event. Orders of $250 or more booked at least 30 days ahead may qualify for a 50% nonrefundable deposit, with the remaining balance due 14 days before the event. Your date is secured only after the required payment is received. Customers may use Afterpay at checkout to pay the full amount. Sales tax and shipping, when applicable, are added at checkout.
Mockups are sent after payment. Please check names, spelling, dates, sizing, colors and placement carefully. Changes requested after approval may require an added fee and may affect turnaround.
Standard turnaround is 5–7 business days after payment, complete order details and design approval. Orders needed in under 3 days carry a $25 rush fee and depend on availability.
Personalized items are made specifically for you and are final sale. Orders cannot be refunded or canceled after design approval or production begins. If we made an error or an item arrives damaged, contact us promptly with photos so we can review a repair or replacement.
Slight color, placement, seam and finish variations can occur. Sublimation may show small white areas near seams, and tumbler seams may be visible. These handmade variations are not considered defects.
Pickup is available at our shop in Riverdale, Georgia. The exact address is sent only after your order is completed and ready for pickup, and pickup times must be arranged in advance. Shipping is estimated by packed weight and speed, with the amount shown and charged at checkout. Current estimates range from $6.99–$29.99 for standard, $19.99–$99.99 for 2-day expedited, and $34.99–$149.99 for next-day service, depending on package weight. Orders placed after 4 p.m. may still be shipped the same day, but the carrier may not scan the package or show tracking movement until the next day. Custom orders ship after production is complete; transit estimates begin after the carrier scans the package. Delivery dates and service availability are estimates. Uber delivery may be arranged for local orders, with the destination-based fee paid by the customer before delivery. Customers are responsible for accurate delivery and shipping information, and we will help with a carrier claim when possible.
Your contact and order details are used only to answer your request, create your order and provide service. Secure online payments are processed by Stripe; Tink’s Way Customs does not receive or store your full card number.
Submitting an order request, approving a mockup or completing payment confirms that you have reviewed and accepted these order policies.